Smart Home for Life FAQs
Frequently asked questions
We have a form on our website, which you can find here. Just fill out the form—we’ll add the device to our queue and let you know when it’s done. Note that the integration guarantee applies to Z-Wave and Zigbee devices that are commercially available, as defined by Ezlo, and availability of device samples.
No, this program applies only to Ezlo hubs purchased on or after May 10, 2021. Should you choose to upgrade to a new hub later, then enrollment will be required.
If you want to maintain this service after three years, you’ll be charged just pennies a day—and we’ll extend your product warranty for as long as you choose to do so. In the coming months we’ll let you know about the packages we’ll be offering, and the features associated with each, so you can choose the plan that best fits your needs.
If you subscribe to our centrally monitored security or camera intelligence service, the cost for your Anywhere Access will be included in that subscription. As noted above, we’ll also continue to add new services that will be automatically included in the Smart Home for Life program, including energy monitoring, air quality monitoring, and more.
If you have purchased an Ezlo hub after April 10, 2021, you will be eligible to enroll in the Smart Home for Life program. Please contact Customer Care to enroll. They can be reached at email@example.com or at (866) 966-2272. Customers outside the United States can call +1 (702) 487-9970.
Our customer care team is available 7 days per week to answer your questions in English or Spanish as long as your hub is still under warranty. They can be reached at firstname.lastname@example.org or at (866) 966-2272. Customers outside the United States can call +1 (702) 487-9970.