Turnaround time
Orders are usually shipped within 48 hours of order placement, Monday – Friday 8am – 4pm, Pacific Time.
Order tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, prior to completing your order.
International orders
You may have duties, taxes and/or customs fees charged upon delivery. These fees vary from country to country. You are responsible for paying these fees. If you refuse to pay them upon delivery, your package will be returned to us. Upon receipt, we will refund your product (minus shipping fees for both ways).For more information, we strongly advise you to check with the Customs department in your country about its import policies
Back orders
In the unlikely event an item is back ordered we will ship you the portion of your order that is in stock. When the item(s) become available, we will fulfill the remainder of your order. You will not be charged any additional shipping and handling for the second shipment.
